Terms of sale and website use

This website and everything supplied through it is offered to businesses, government departments, public sector undertakings and other organisations, for use in the course of their activity. It is not offered to individual consumers buying for personal use.

You confirm, when you submit an enquiry or issue a purchase order, that you are acting for an organisation and not as a consumer. Where a supply is nevertheless found to be a consumer transaction, nothing in these terms limits any right you have under the Consumer Protection Act, 2019 that cannot lawfully be limited.

Prices shown in the catalogue are indicative, are exclusive of GST unless expressly stated, and are not an offer capable of acceptance. Nothing on this website forms a contract.

Binding pricing is given only in a written quotation issued to you. Each quotation states its own validity period, the GST treatment, the delivery timeline and the licensing terms that apply. Where a quotation and this website disagree, the quotation governs.

Catalogue prices may change without notice — because a publisher changes its own pricing, because an exchange rate moves, or because a promotion ends. A price you were quoted does not change during the validity period of that quotation.

We may correct an obvious pricing error in a quotation before you accept it, and will tell you if we do. Where you have already accepted a quotation containing a manifest error, we will contact you before provisioning and you may cancel without charge.

We may decline a purchase order, in whole or in part, and will tell you why. The reasons this happens in practice are:

• the publisher declines to supply, or withdraws the product or the programme it is sold under;
• the licensing eligibility claimed cannot be verified — academic, non-profit, government or similar pricing depends on the publisher's own qualification rules;
• the quotation contained a manifest error in price, quantity or specification;
• the purchase order materially differs from the quotation it references;
• we cannot supply within a timeline you have made a condition of the order;
• doing so would breach export controls, sanctions, or any law binding on us.

Where we decline after you have paid, we refund in full. Declining an order is not a breach of these terms.

This is the most important thing to understand about buying software through a reseller.

We supply licences. We do not grant them. Your right to install, use, transfer, reassign or renew the software is governed entirely by the publisher's own licence terms — Microsoft, Adobe, Autodesk, Zoho and every other vendor set their own — and you enter into that licence directly with the publisher.

We will identify the applicable licensing model and its material constraints on the quotation, including seat minimums, term commitments, downgrade or transfer restrictions, and any renewal behaviour. We cannot vary a publisher's terms, and nothing said by us or written on this website modifies them.

It is your responsibility to keep your deployment within the entitlements you hold. Where you have engaged us for licence management, the extent to which we take that on is set out in the service agreement rather than here.

Where a publisher changes its licensing terms, its pricing model or its programme structure after you have bought, that change is between you and the publisher. We will tell you about a change we are aware of that affects you.

We are registered under GST and issue a tax invoice for every supply, in the form required by the Central Goods and Services Tax Act, 2017.

Your details must be right. Input tax credit is denied where the GSTIN or the registered legal name on the invoice does not match your registration. You are responsible for giving us those details accurately, and for telling us when they change. We will reissue an invoice that we have got wrong; we cannot reissue one that reflects the details you gave us, once the return period has closed.

The place of supply, and therefore whether CGST and SGST or IGST applies, is determined by your registered address as recorded on the invoice.

Where a supply is exempt, zero-rated or subject to reverse charge, the quotation says so.

Unless a quotation or a signed agreement says otherwise, invoices are payable within 30 days of the date of invoice, by bank transfer to the account named on the invoice.

We do not take card payments and this website does not process payments of any kind. It never asks for card, net banking or UPI credentials, and no such details reach it. Payment instructions reach you only on an invoice or in the order confirmation email sent to the address on the order — if you receive payment instructions by any other route, or bank details differing from those on your invoice, do not act on them and contact us.

Provisioning of subscription and cloud services may be made conditional on payment or on a credit check, and the quotation will say so where it is.

We may suspend provisioning or support on an account with overdue invoices, having told you first. Interest on late payment, where charged, is as stated on the invoice.

How licences are delivered, and what happens when delivery is delayed, is set out in the delivery and fulfilment policy.

When an order can be cancelled, and when a refund is available, is set out in the refund and cancellation policy. In short: before we provision, you can cancel; after we provision, a software licence generally cannot be returned, because it has been issued in your name and cannot be resold.

An account is optional. You can request a quotation without one; an account lets you see your quotations, orders, licences and renewal dates in one place.

• Keep your credentials confidential. You are responsible for what is done through your account, and should tell us at once if you believe it has been compromised.
• Give accurate registration and company information, and keep it current. Invoicing details in particular must match your GST registration exactly.
• Do not attempt to access another organisation's data, probe the service for weaknesses without our written authorisation, interfere with its operation, or extract the catalogue at scale by automated means.
• We may suspend or close an account that breaches these terms, that we reasonably believe has been compromised, or that has been dormant for an extended period. We will tell you, unless telling you would defeat the purpose.

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access. It may be unavailable for maintenance, or for reasons outside our control. Availability commitments for managed services and support, where you have bought them, are in the relevant service agreement — not here.

Descriptions, specifications and images in the catalogue are provided by publishers and manufacturers and may change. They are a guide, not a warranty of a particular feature set.

Where this website links to a third party — a publisher's own documentation, for instance — we do not control that site and are not responsible for its content.

The design, text and structure of this website belong to us or to our licensors. You may read, print and share it for the purpose of evaluating or making a purchase. You may not reproduce it commercially, or extract and re-publish the catalogue, without our written permission.

Third-party product names, logos and trademarks referred to on this site belong to their respective owners and are used descriptively, to identify the software and hardware we supply. Their use does not imply endorsement by, sponsorship of, or affiliation with those owners beyond a commercial reselling relationship.

Where we describe ourselves as a partner of a vendor, that describes a reselling or programme relationship of the kind that vendor operates. It is not a claim to act as that vendor's agent, and we cannot bind a vendor.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or goodwill, or for any indirect or consequential loss, however arising.
• We are not liable for loss or corruption of data. Backup and recovery is your responsibility unless you have engaged us for it in writing, in which case the service agreement governs.
• We are not liable for the performance, defects, availability or discontinuation of a publisher's or manufacturer's product. Those are matters between you and them, under their warranty and their licence. We will assist you in pursuing them.
• Our total liability arising out of or in connection with an order, whether in contract, tort, under statute or otherwise, is limited in aggregate to the amount you have paid us under that order.

These limits reflect that we are a reseller and an implementer: the margin on a licence does not, and could not, carry the risk of the systems it runs. Where you need a different allocation of risk for a particular engagement, say so before the order and it can be negotiated and priced.

You will indemnify us against claims, losses and reasonable costs arising from your use of the software or services in breach of a publisher's licence terms, from information you gave us that was inaccurate, or from your breach of these terms.

We will indemnify you against a third-party claim that software supplied by us under a valid licence infringes that party's intellectual property rights in India, to the extent the publisher indemnifies us and permits that indemnity to be passed through.

Each of us may learn things about the other in the course of an engagement — pricing, licence positions, technical architecture, commercial plans — that are not public. Neither of us will disclose the other's confidential information except to people who need it to perform the contract, or where required by law or a regulator.

This applies for the term of the engagement and for three years afterwards. Where a separate non-disclosure agreement is in place, that agreement governs instead.

Neither of us is liable for a failure to perform caused by something outside our reasonable control — including a publisher's or cloud provider's outage or withdrawal of service, failure of telecommunications or power, government action, natural disaster or epidemic.

We will tell you as soon as we can, and do what can reasonably be done to limit the effect. Where such an event prevents performance for more than sixty days, either of us may cancel the affected part of the order, and you will be refunded for anything paid and not delivered.

You may not assign or transfer an order, or a licence supplied under it, without our written consent and the publisher's, where the publisher's terms require it. We may assign our rights under an order to a group company or in connection with a transfer of our business.

If any part of these terms is found unenforceable, the rest continues to apply. If we do not enforce a right, that is not a waiver of it.

These terms, together with the quotation and any signed agreement, are the whole agreement between us on their subject matter, and replace anything said or written beforehand.

We may update these terms — for example when the law changes, or when what we offer changes. The version in force for an order is the version published when your purchase order was accepted, and the quotation records the date.

Changes to the terms on which this website is provided take effect when published. The date this document was last changed is shown in the page footer.

These terms, and any dispute arising out of them or out of a supply made under them, are governed by the laws of India.

The courts at New Delhi have exclusive jurisdiction, that being where our registered office is situated.

Before either of us commences proceedings, we will each first raise the matter through the grievance process below and allow thirty days for it to be resolved. Nothing in this paragraph prevents either of us from seeking urgent interim relief.