Support
Licensing questions, billing queries, renewals and technical issues. If you have an account, raising a ticket there keeps everything against your record.
Raise a ticket
Sign in to raise a ticket that is tracked against your account, with its history in one place.
Sign inCommon questions
Can you supply multiple vendors on one purchase order?
Yes. That is the core of what we do: one itemised quotation covering several publishers and hardware vendors, one purchase order, and one GST invoice.
Do you provide GST invoices?
Yes. Every invoice is a compliant GST tax invoice with your GSTIN and registered legal name recorded, so input credit can be claimed without a reconciliation problem.
How long does a quotation take?
Standard software licensing quotations are typically returned within one business day. Configured hardware and multi-vendor solutions depend on vendor response and are given a stated turnaround when the enquiry is acknowledged.
Can renewals be consolidated onto one date?
Often, yes. Co-terminating subscriptions onto a common anniversary is possible with most publishers and reduces administrative overhead considerably. It usually involves a prorated adjustment in the first term, which we show before proceeding.
Send a support message
For anything not covered above. We respond to the email address you provide.